Frequently asked questions

After you order, head to a local Quest Diagnostics location for a walk-in blood draw whenever it's convenient — no appointment required for most locations. You can find one using the locator link on your panel or order confirmation page.

Yes. Testing is performed at CLIA-certified laboratories through our partner network — currently Quest Diagnostics for every panel we offer. CLIA certification is the federal standard for clinical laboratory testing in the U.S.

Every order is authorized by a licensed clinician as part of the telehealth relationship you consent to at checkout, and results are reviewed by our clinical partner network before they're released to your account. This is informational, not a diagnosis — always follow up with your own doctor about anything concerning.

Yes. PanelRoute is our lab fulfillment partner, and they email you directly with your official lab requisition form shortly after you order — that's a normal part of the process, not spam. If you don't see it within a few minutes, check your spam or promotions folder.

Results are delivered securely to your Inside Health HQ account — we don't email raw results directly. We don't currently have a guaranteed turnaround time to publish (it depends on the lab and the specific tests ordered), but you'll get an email notification as soon as your results are ready to view.

If we can't get your order set up, you're automatically refunded in full — no request needed. We email you as soon as it happens. This covers order setup — for example, a problem on our end placing the lab order — not the underlying result of the test itself.

You can cancel an order yourself from your account within a short window after placing it (before it's processed), or contact us at orders@insidehealthhq.com. Refund eligibility past that point depends on whether the lab work has already been performed — reach out and we'll look at your specific situation.

Yes. Our merchant category (health practitioners & medical services) is one that HSA/FSA card networks generally recognize as eligible, so your card should work directly at checkout with no extra paperwork.

Checkout is handled entirely by Stripe. We never see or store your full card number — Stripe processes the payment and only shares us the confirmation.

Yes — see our Privacy Policy for the full details on what we collect and who we share it with (only what's needed to fulfill your order: our clinical partner network, the testing lab, and our telehealth clinician).